Data center outage
Resolved
Nov 19, 2024 at 2:53pm UTC
All services are now available again. We apologize for the inconvenience and thank you for your patience.
Affected services
System I – Eygelshoven, Netherlands
System II – Eygelshoven, Netherlands
System III – Eygelshoven, Netherlands
Backend I
Updated
Nov 19, 2024 at 2:21pm UTC
Some services are slowly becoming available again for some users. We kindly ask for a little patience.
Affected services
System I – Eygelshoven, Netherlands
System II – Eygelshoven, Netherlands
System III – Eygelshoven, Netherlands
Backend I
Updated
Nov 19, 2024 at 1:48pm UTC
There was a smoke development in the high-voltage substation in the data center region. As soon as the fire department indicates that it is safe, the engineers can continue with the investigation. So the exact end time is not known.
Affected services
System I – Eygelshoven, Netherlands
System II – Eygelshoven, Netherlands
System III – Eygelshoven, Netherlands
Backend I
Updated
Nov 19, 2024 at 12:25pm UTC
Currently, troubleshooting is in progress.
Affected services
System I – Eygelshoven, Netherlands
System II – Eygelshoven, Netherlands
System III – Eygelshoven, Netherlands
Backend I
Created
Nov 19, 2024 at 12:00pm UTC
The data center is currently experiencing connection problems, which means that all systems are currently unavailable.
Affected services
System I – Eygelshoven, Netherlands
System II – Eygelshoven, Netherlands
System III – Eygelshoven, Netherlands
Backend I